Tuesday, October 26, 2004

Winning the Hearts

Real, sustainable change occurs when actions are in response to values. But helping a community based on legalism change to one based on ethos can be terrifying. A community really can’t be based on both. You can either invest your energy in attempting to control people’s actions and thereby lose their hearts, or you can focus on winning their hearts so that, in the end, their actions will represent the values that are important to you. - McManus, from An Unstoppable Force

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